Host

❗️Docket printer not printing dockets

Payments are not being received on the EFTPOS terminal from the Kiosk or POS

❗️EFTPOS not syncing with Kiosk or POS

🍱 Product changes on the dashboard are not being displayed on customer side

If your login details are not working or you cannot log in, check the lower or upper characters as the system is case sensitive

❗️Cannot login using account details

If placing an order on the kiosk is giving the error message "Order cancelled due to Insufficient funds" or "Invalid funds".

❗️Getting an error message "Order Cancelled due to Insufficient funds" on the Kiosk

Certain TM printers that give network errors need to enable their epos-print settings

Changing epos-Print settings on Epson thermal printer

If the terminal returns an "Offline" or "Declined" status

Verifone network Offline

This timeout error message is due to the connection from iPad to the printer

Docket printer returning "Timeout" error

Docket printer returning an "Schema error"

Setting up a new Epson thermal printer and this error message is displayed, it is related to the ePOS setup

Printer returning error message "Request failed status code 404"

If you have the continuous error message displaying "Unable to process the requested information".

Continuous error message on Host merchant app

If the login credentials work on other sites like the Kiosk or Dashboard, but are not working on the Host Merchant app, try the below.

Host account details not working on the Host merchant app

Common causes why a customer cannot order online

Reasons for an online order not processing

If an order cannot be placed on the Merchant Point of Sale app or the Kiosk then it is related to the payment terminal connection

"Order cancelled" or unable to place orders

host POS

Articles for problems and issues and how to fix them

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