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"Order cancelled" or unable to place orders

If an order cannot be placed on the Merchant Point of Sale app or the Kiosk then it is related to the payment terminal connection

Written by host POS

When placing an order and the error message "Order cancelled" is returned at the checkout page, then this may be related to the EFTPOS payment terminal connection with the POS and Kiosk devices.

First, on the merchant app, go to Settings > POS Settings > Then 'Check terminal Status'. If the connection is paired, you will see on the EFTPOS the test signal being sent between the devices.

Note: If you are using a SmartPay (now Shift4) terminal, SmartConnect must be selected on the terminal. Confirm this is not in manual payment mode.

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