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Verifone terminal returning the error "Transmission Error Please Try Again"

If the terminal is loading but then displays this error message, it may be linked to the connection between device and server

host POS avatar
Written by host POS
Updated over 7 months ago

First check that the terminal is connected to the internet by Ethernet cable or WiFi, this will be indicated by the status lights.

If connected to the network, the cause of the error may be due to:

  1. The Ethernet is not mapped correctly to the network

  2. The network has a firewall and not allowing the Verifone website to be passed (this will need Whitelisting with the network or organisation owner).

Solution

  1. FOr requesting the Verifone website to be whitelisted, use the below details to provide to the organisations IT department:

    1. Paymark IP transaction hosts of 117.120.34.110 and 117.120.32.110 and the default IP RKI host of 117.120.34.103

    2. vhq.vficonnect.com , 103.90.140.56

      DR = 103.90.141.56 Port 443

  2. Once whitelisted, proceed to the below.

  3. Press #999 then scroll down to Ulility, select Comms setup, then follow the relevant steps to map the network (note it will typically be DHCP)

  4. Once completed, press #999 then 1. Logon to reset the system

  5. Attempt to place an order via the Kiosk or POS to confirm the EFTPOS is connected and processing the correct transaction amount which will display on the EFTPOS screen.

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